Get to know us

🎾 THE FULL POLICY SET FOR A SHOPIFY STORE USING PRINTIFY

⭐ 1. Shipping Policy (Printify‑Aligned)

Processing Time All items are made to order. Production typically takes 2–7 business days before shipping.

Shipping Time Shipping times vary by location and print provider. Typical delivery windows:

  • USA: 3–7 business days

  • International: 7–21 business days

Shipping Costs Shipping rates are calculated automatically at checkout based on the print provider and destination.

Multiple Packages If you order multiple items, they may ship separately. Printify uses different production partners depending on the product.

Tracking Tracking information is provided as soon as the order ships.

⭐ 2. Return Policy (Critical for Printify)

Made‑to‑Order Items All products are custom printed when you order. Because of this, we do not accept returns or exchanges for size, color, or buyer’s remorse.

Damaged or Defective Items If your item arrives damaged, misprinted, or defective, contact us within 7 days of delivery with:

  • a photo of the issue

  • your order number

  • a brief description

We will request a replacement from our print provider.

Wrong Address If the customer enters an incorrect address, we cannot refund or replace the order. If the package is returned to the print provider, we can resend it at the customer’s expense.

Lost Packages If a package is lost in transit, we will work with Printify to request a replacement.

⭐ 3. Refund Policy

Refunds Are Only Issued For:

  • damaged items

  • misprints

  • incorrect items

  • lost packages confirmed by the carrier

Refunds Are Not Issued For:

  • wrong size ordered

  • wrong color ordered

  • buyer’s remorse

  • delays caused by shipping carriers

  • incorrect addresses provided by the customer

Refunds are issued only after Printify approves the claim.

⭐ 4. Cancellation Policy

Before Production Begins Orders can be canceled only if production has not started. Production usually begins within a few hours of ordering.

After Production Begins Once production starts, orders cannot be canceled or changed.

⭐ 5. Exchange Policy

Because items are printed on demand, we do not offer exchanges for size, color, or style.

If the item is defective, we will replace it with the same item.

⭐ 6. Customer Service Policy

Response Time We respond to all customer inquiries within 24–48 hours.

Required Information for Issue Resolution Customers must provide:

  • order number

  • photos of the issue

  • description of the problem

Communication Tone We aim to be friendly, helpful, and solution‑focused.

⭐ 7. Production & Fulfillment Policy

Print Providers We use multiple print providers through Printify. This means:

  • products may ship separately

  • production times may vary

  • packaging may differ between items

Quality Control Each provider performs its own quality check before shipping.

⭐ 8. Privacy Policy (Shopify Standard)

You can use Shopify’s default privacy policy, but add this line:

Third‑Party Fulfillment We share order information (name, address, product details) with Printify solely for the purpose of producing and shipping your order.

⭐ 9. Terms of Service (Shopify Standard)

Add this clause:

Print‑On‑Demand Fulfillment All products are produced on demand. By purchasing, you acknowledge that production and shipping times may vary and that returns are not accepted except in cases of damage or defect.

⭐ 10. FAQ Section (Optional but Highly Recommended)

Include questions like:

  • “Why did my order arrive in multiple packages?”

  • “Why does shipping take longer than Amazon?”

  • “Can I return or exchange my item?”

  • “What if my item arrives damaged?”

  • “What if I ordered the wrong size?”

  • “How do I track my order?”

This reduces customer service workload dramatically.

🎾 THE FINAL VERDICT

With these policies in place, you and your wife will be protected from:

  • size complaints

  • color complaints

  • shipping delays

  • buyer’s remorse

  • Printify production issues

  • address mistakes

  • refund demands

  • unreasonable expectations

This is the exact policy set used by successful POD stores.

gray concrete wall inside building
gray concrete wall inside building

Our mission

🎾 ROCKER TALKER — OFFICIAL STORE POLICIES

(Website‑ready content)

Welcome to the Rocker Talker Merch Room, where every item is printed fresh, packed with attitude, and shipped straight from our production partners. Because everything is made‑to‑order, we keep our policies clear, fair, and fan‑friendly.

đŸ”„ Production & Shipping

All Rocker Talker merch is produced through professional print partners. Each item is printed when you order it — no dusty warehouse stock, no leftovers.

Production Time 2–7 business days

Shipping Time

  • USA: 3–7 business days

  • International: 7–21 business days

Multiple Shipments Different items may ship separately. Our print partners specialize in different products.

Tracking You’ll receive tracking as soon as your order ships.

đŸ”„ Returns & Exchanges

Because every item is custom‑printed, we cannot accept returns or exchanges for:

  • wrong size

  • wrong color

  • buyer’s remorse

  • “I changed my mind”

Please double‑check your size and color before ordering.

đŸ”„ Damaged or Defective Items

If your item arrives damaged, misprinted, or defective, we’ve got you.

Contact us within 7 days of delivery with:

  • your order number

  • photos of the issue

  • a short description

We’ll request a replacement from our print partner.

đŸ”„ Lost Packages

If your package goes missing, we’ll work with the carrier and our print partner to confirm the loss and request a replacement.

đŸ”„ Wrong Address

If the shipping address was entered incorrectly:

  • we cannot refund the order

  • we cannot replace the order for free

  • if the package is returned to the print provider, we can resend it at the customer’s expense

đŸ”„ Order Cancellation

Orders can only be canceled before production begins. Production often starts within hours, so cancellations are not guaranteed.

Once production starts, the order cannot be changed or canceled.

đŸ”„ Refunds

Refunds are issued only for:

  • damaged items

  • misprints

  • incorrect items

  • confirmed lost packages

Refunds are not issued for:

  • wrong size

  • wrong color

  • shipping delays

  • incorrect addresses

  • buyer’s remorse

Refunds are issued after our print partner approves the claim.

đŸ”„ Privacy

We share only the necessary order information (name, address, product details) with our print partners so they can produce and ship your merch.

We never sell or share your information outside of order fulfillment.

đŸ”„ Terms

By purchasing Rocker Talker merch, you acknowledge:

  • items are printed on demand

  • production and shipping times may vary

  • returns are not accepted except for damage or defect

  • replacements require photo evidence

We keep things fair, clear, and loud — just like the Rocker Talker universe.

🎾 ROCKER TALKER — FAQ

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Welcome to the Frequently Asked Riffs — the FAQ for all things Rocker Talker merch.

đŸ”„ Why did my order arrive in multiple packages?

Different items are produced by different print partners. They may ship at different times from different locations.

đŸ”„ How long does shipping take?

Typical delivery windows:

  • USA: 3–7 business days

  • International: 7–21 business days

Production takes 2–7 business days before shipping.

đŸ”„ Can I return or exchange my item?

Because everything is custom‑printed, we cannot accept returns or exchanges for size, color, or preference.

đŸ”„ What if my item arrives damaged?

Send us:

  • your order number

  • photos of the issue

  • a short description

We’ll request a replacement.

đŸ”„ What if I ordered the wrong size?

We can’t replace or refund items ordered in the wrong size. Please check the size chart before ordering.

đŸ”„ What if my package is lost?

We’ll work with the carrier and print partner to confirm the loss and request a replacement.

đŸ”„ Why does shipping take longer than Amazon?

Amazon ships from warehouses. Rocker Talker merch is printed fresh when you order it — no pre‑made stock.

This means:

  • better print quality

  • more customization

  • slightly longer delivery times

đŸ”„ Do you offer free shipping?

Shipping rates are set by our print partners and vary by product and location.

đŸ”„ Can I cancel my order?

Only if production hasn’t started yet. Production often begins within hours.

đŸ”„ Why does my item look slightly different from the mockup?

Every item is printed individually. Small variations in color, placement, or brightness can occur — this is normal for print‑on‑demand production.

đŸ”„ Who handles customer service?

We do — with help from our print partners. We’re here to make sure your Rocker Talker merch experience stays loud, smooth, and awesome.

Our vision

We want to live in a world where people can buy homes that match their needs rather than having to find a compromise and settle on the second-best option. That's why we take a lot of time and care in getting to know our clients from the moment they reach out to us and ask for our help.

white and black abstract painting
white and black abstract painting

Our team

Our strength lies in our individuality. Set up by Esther Bryce, the team strives to bring in the best talent in various fields, from architecture to interior design and sales.

woman wearing black scoop-neck long-sleeved shirt
woman wearing black scoop-neck long-sleeved shirt
Esther Bryce

Founder / Interior designer

woman in black blazer with brown hair
woman in black blazer with brown hair
Lianne Wilson

Broker

man standing near white wall
man standing near white wall
Jaden Smith

Architect

woman smiling wearing denim jacket
woman smiling wearing denim jacket
Jessica Kim

Photographer

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